Terms of Service

1. Acceptance of Terms

By registering an account, creating an organization, or using any feature of Mailcoy ("Service"), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

2. Description of Service

Mailcoy provides business email identity, domain routing, deliverability management, and Gmail integration tools for organizations. Mailcoy is an identity and routing provider—it is not an email host, inbox provider, or document productivity suite.

3. Domain Ownership & Acceptable Use

You agree to only register and route email for domains that you legally own or are authorized to manage. You explicitly agree not to use the Service for:

• Sending unsolicited bulk commercial messages (spam) or violating anti-spam laws (CAN-SPAM, GDPR).
• Phishing, domain spoofing, identity theft, or deceptive email activities.
• Distributing malware, viruses, or malicious software.
• Attempting unauthorized access to third-party accounts or email systems.

Violation of acceptable use policies will result in immediate suspension of sending capabilities and workspace termination without refund.

4. Account Responsibilities & Team Roles

The workspace Owner maintains full administrative and billing control. Workspace owners and admins are responsible for:

• Maintaining accurate domain DNS records (TXT, MX, SPF, DKIM, DMARC).
• Managing member invitations, employee seat assignments, and role privileges.
• Ensuring prompt revocation of credentials when employees leave the organization.

5. Subscriptions, Fees & Billing

Subscriptions are billed on a recurring monthly or annual basis via Paystack. Plans are priced according to member seat volume and active domain limits. Free trial periods automatically transition to paid subscriptions unless canceled prior to trial expiration.

6. Service Availability & Limitations

While Mailcoy strives for 99.9% routing availability, email delivery performance relies on external factors including third-party DNS propagation, recipient server policies, and Google API availability. Mailcoy is provided on an "as is" and "as available" basis.