Master Service Agreement

Terms of Service & SLA Commitments

Effective August 2026. These terms govern your use of the Mailcoy email identity and intelligent routing platform. By provisioning a workspace or connecting a domain, you agree to these principles.

Verified Ownership

Domain Ownership

You must legally own or be authorized to manage every domain connected to Mailcoy.

CAN-SPAM / GDPR

Strict Anti-Spam

Unsolicited bulk spam or deceptive phishing triggers immediate suspension.

Transparent Rates

Flat Team Pricing

Predictable monthly or annual team billing. Zero hidden per-seat price hikes.

Edge Resilience

99.9% Uptime SLA

Multi-region fallback MX proxies with automatic retry queues for unshakeable delivery.

Section 1

Acceptance & Scope of Platform

Mailcoy provides email identity, domain routing, deliverability management, and Gmail integration software. Mailcoy is an intelligent routing layer—it decouples domain identity from mailbox storage, allowing teams to route and authenticate email through their existing Gmail inboxes without paying per-seat Google Workspace markups.

Section 2

Acceptable Use & Anti-Spam Governance

To protect IP pool reputations and ensure high inbox deliverability for all legitimate businesses, customers agree never to use the Service for:

✕ Unsolicited Cold Outreach

Sending scraped or purchased lists in violation of CAN-SPAM or CASL.

✕ Phishing or Domain Spoofing

Attempting to impersonate financial entities or deceptive organizations.

Enforcement: Any workspace detected engaging in malicious spam or phishing will be immediately suspended without refund.
Section 3

Subscription Billing, Currency & Cancellations

Subscriptions are billed on a flat recurring monthly or annual schedule via Paystack or Stripe. Pricing is based on active workspace tier and domain limits.

  • 14-Day Guarantee: Cancel anytime during your 14-day trial with zero penalty.
  • Dual Regional Billing: Nigerian organizations are billed in Naira (NGN ₦), international organizations in USD ($).
  • 1-Click Self-Service Portal: Upgrade, downgrade, or cancel directly from your Settings billing tab.
Section 4

Service Level Agreement (SLA) & Resilience

Mailcoy commits to 99.9% routing proxy availability. In the rare event of upstream provider downtime, incoming messages are automatically buffered across secondary Anycast MX queues with exponential retry intervals until destination delivery completes.